FAQ

All our e-bikes come with two electric modes to choose from. Pedal assist and throttle. In pedal assist mode, a rider must first start by pedaling to activate the motor in the bike. Throttle mode allows a rider to cruise along without pedaling and is like riding a motorcycle or scooter.

You also have the option to ride them as you would a normal 8 speed bicycle.

As a general guide, if you alternate between using electric mode and pedaling, you will have enough battery to do a lap of Rarotonga. We don’t recommend using the throttle alone, as it will use a lot of battery power.

Recharging is quite simple, and we can demonstrate upon your arrival. We supply each bike with a battery which can be taken off the bike and charged at your accommodation.

We supply you with a charger. You take the battery off your bike and charge it in your accommodation room overnight.

We are open weekdays from 8.30am and close at 4pm.

Yes, bikes are available on weekends by appointment only. Please email us at info@tik-etours.com to arrange a weekend pick up.

We can be found on the western side of Rarotonga in the village of Arorangi, directly opposite Crown Beach Resort. There is a bus that travels both clockwise and anti-clockwise around Rarotonga. See here for the bus schedule cookislandsbus.com or check with your accommodation regarding options.

We require a 50% deposit when booking (please see cancelation policy) paid into our bank account. The remainder is paid on collection of your bike. We have eftpos available and accept cash.

Roadside assistance is included in your hire price, (8.30am-6pm), which covers you for all punctures and breakdowns. 

Yes. There is a minimum age limit of 17 years.

We cater for all fitness levels. The throttle mode makes it especially easy to cruise along at a leisurely pace.

Yes you can, but only in light rain. In major downpours we advise you not to as it can damage the battery, and the electrics on the bike.

Yes. All our bikes have a light at the front, and a rear brake that lights up as well. However, many parts of the island aren’t well lit, so we advise you to ride with caution.

No. You are responsible for your own bike and as such we ask all customers to sign a rental agreement.

No. Our bikes are strictly one person per bike only as the carrier at the back has a weight limit of 15kgs.

Yes.

*We do require a 50% deposit on bookings.

*If you cancel at least 7 days in advance of the scheduled booking, you will receive 50% of your deposit back.

*If you cancel within the week leading up to your booking, you will not be refunded.

*If you chose to return your bike earlier than stated on the rental agreement, you will not be entitled to any refunds for the unused dates.